Your trust is the foundation of our relationship. This Privacy Policy transparently explains how 918kes collects, uses, protects, and manages your personal information as a user of our platform.
Every aspect of your data management is carefully designed to ensure the full privacy, security, and integrity of your information.
All data transmitted between your device and 918kes servers is protected with SSL 256-bit encryption — the same standard used by leading banking institutions.
Only specifically authorised staff may access user data, and every access is recorded in an immutable audit log.
918kes operates in compliance with the Malaysian Personal Data Protection Act 2010 (PDPA), ensuring the rights of local users are fully respected.
Your personal data will not be sold, rented, or shared with third-party advertisers or data brokers under any circumstances without your explicit consent.
You have the right to request deletion of your personal data at any time. Requests will be processed within 30 days, subject to legal compliance requirements.
You can manage your marketing communication preferences at any time through your account settings, including unsubscribing from all promotional communications.
This Privacy Policy describes 918kes's data management practices. By using our platform, you agree to the collection and use of information as described in this document. Please read it carefully before using our services.
918kes ("we", "the platform", "us") is committed to protecting the privacy and personal data security of every user on our online gaming platform at 918kes.com. This Privacy Policy is drafted in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and global data protection best practices.
This document applies to all information we collect through the 918kes.com website, the 918kes mobile app, and all related communication channels including email, live chat, and phone support. This policy covers all registered users as well as visitors browsing our platform.
By registering an account, making a deposit, or using any of our games or services, you confirm that you have read and understood how we handle your personal data as described in this Privacy Policy.
This Privacy Policy is provided in English for the convenience of our users. It is an official, binding document governing the data relationship between you and 918kes.
918kes collects various categories of personal data necessary to provide services that are safe, fair, and legally compliant. Below is a summary table of the data we collect:
| Data Category | Example Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, IC/passport number | Mandatory (KYC) |
| Contact Information | Phone number, email address, mailing address | Mandatory |
| Financial Data | Bank account number, transaction records, payment methods | Mandatory (AML) |
| Technical Data | IP address, device type, browser, operating system | Automatic |
| Usage Data | Game history, session duration, game preferences | Automatic |
| Communications Data | Support chat records, feedback, complaints | Situational |
We only collect data that is strictly necessary for the stated purposes. This "data minimisation" principle ensures we do not gather information that is excessive or irrelevant to the services we provide.
918kes collects personal data through various transparent and controlled channels. Understanding how data is collected helps you make more informed decisions about the information you share with us.
You may always choose not to provide certain information, but this may limit your access to some features or services on the 918kes platform.
918kes uses collected personal data solely for legitimate, clearly stated purposes. We will not use your data for any other purpose without obtaining your prior consent. The primary purposes for data use are as follows:
Every use of data is grounded in a valid legal basis — whether your consent, contractual necessity, legal obligation, or the platform's legitimate interest in operating a responsible business.
918kes will not sell, rent, or trade your personal data to any third party. However, in certain limited and controlled situations, we may share your data with the following parties:
All third parties who receive your data are required to meet data protection standards equal to or higher than our own. Such data sharing is conducted on a minimum-necessary basis — we only share what is strictly required for the specific purpose.
If data needs to be transferred outside Malaysia, we will ensure that adequate protection exists in the recipient country before any transfer is made.
Your data security is 918kes's number one priority. We invest in cutting-edge security infrastructure and adopt a multi-layered approach to ensure your data is always protected against cyber threats.
The technical security measures we implement include:
While we take all reasonable steps to protect your data, no security system can guarantee 100% protection against all threats. You also play a role in keeping your account secure by using a strong password and not sharing your login credentials.
In the event of a data breach affecting your information, 918kes will notify you within the timeframe required by applicable law and take immediate remedial action.
Under the Malaysian PDPA and our own policies, you have important rights regarding your personal data. 918kes fully respects and facilitates the exercise of these rights.
Request a copy of all personal data we hold about you.
Correct inaccurate or incomplete data at any time.
Request deletion of your data, subject to legal requirements.
Restrict the processing of your data for direct marketing purposes.
Receive your data in a machine-readable format for portability.
Withdraw consent for data processing at any time.
To exercise any of the rights above, please contact our data protection team via email at [email protected] or via 24/7 Live Chat on the platform. We will process your request within 30 business days.
918kes uses cookies and similar tracking technologies to enhance the user experience, ensure platform security, and understand how users interact with our services.
Types of cookies we use:
You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the 918kes platform.
918kes retains your personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we will retain your data for a specified period to fulfil our legal and regulatory obligations.
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be personally linked to you. This deletion process is carried out using methods that meet industry security standards.
The retention period may be extended if there is an ongoing investigation, unresolved dispute, or other legal requirement that necessitates keeping the data for a longer period.
918kes is an online gaming platform strictly restricted to individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.
If we discover that personal data of underage children has been collected without our knowledge, we will take immediate steps to:
Parents or guardians who believe their child has registered an account on 918kes are urged to contact our support team immediately via Live Chat or email so that appropriate action can be taken.
918kes reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, updated legal requirements, or changes to the services we offer. All amendments are subject to a transparent notification procedure.
When we make material changes to this Privacy Policy, we will:
Continued use of the 918kes platform after any amendments take effect will be considered your acceptance of those changes. It is best practice to review this page periodically.
The current version of this Privacy Policy is effective from 1 January 2026. Any enquiries regarding this policy may be directed to our support team via 24/7 Live Chat.
If you have any questions, concerns, or complaints regarding how 918kes handles your personal data, we encourage you to contact our Data Protection Officer (DPO) directly. We are committed to addressing every enquiry seriously and within a reasonable timeframe.
We will endeavour to respond to all privacy-related enquiries within 14 working days. For more complex cases, we will keep you informed of the investigation progress and the expected resolution timeline.
If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection (JPDP) Malaysia, the regulatory authority for PDPA in this country.
Answers to the most frequently asked questions by users regarding data protection and privacy on our platform.